The next time you need security equipment or accessories for your system, please keep us in mind.
You can also feel free to give us a call if you need advice on what will work with your system or pointers on how to get the most out of your system. At Coastal Video Security, we’re dedicated to being your complete security solution!
Purchases made on our website or at any outlet served by CoviSec, Coastal Video Security, Inc or Deals2all will be subject to the following return policy unless a different policy is posted for a specific item (i.e. auction, liquidations, AS IS, etc). By placing an order with us you agree to the terms and conditions outlined herein.
Our pledge to you is that we will accept any return or exchange for any item purchased from us within 30 days of receipt of your order provided the following conditions are met:
- The item is still in the condition in which you received it.
- The factory packaging for that item is intact.
- All returns must be double walled in order to maintain integrity of original packaging. Do Not Mark the Original Packaging.
- You have contacted us to receive a Return Merchandise Authorization.
- Customer is responsible for all shipping charges on all non-defective merchandise.
- Shipping costs are non-refundable.
- Spy equipment and hidden / covert cameras are non-returnable unless deemed defective, in which case we will exchange the product for the exact same product or like product if necessary.
Standard Restocking Fee:
Please NOTE: All returns are subject to a 20% restock fee unless the product is defective (See Below).
There is no restocking fee for defective products returned for an exchange of the same product, or if the return is to be used as credit for an upgraded product. The restock fee can and will increase to 25% if original factory packaging and items are not returned or in the original condition. Any merchandise returned to us as defective will be tested* thoroughly before a credit is issued. Shipping charges are the responsibility of the customer and are not refundable. If the product is determined not defective by our testing staff, a 20% restock fee will be applied. When we post a credit to your account, it can take up to 10 business days for you to see the credit on your account.
PLEASE NOTE: *RMA testing is on a first come first serve basis and can take up to or more than 14 business days to complete, upon arrival.
Policy on Defective Merchandise:
If you receive a product that is defective, you must first contact the manufacturer of that item to give them a chance to honor their warranty pledge. We do not accept returns of defective merchandise unless you have first contacted the manufacturer to try to troubleshoot it.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.